FAQs

Yes it will be

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-xxx-sections-ready.zip in the folder Ella Sections Ready xxx, then you just need to upload ella-xxx-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-xxx-sections-ready-rtl.zip in the folder Ella Sections Ready xxx RTL, then you just need to upload ella-xxx-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

• Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
• Capture screenshot or video for the issue you get.
• Specify which template and version you are using.
• Describe clearly how to reproduce the issue.
• Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Jewelry made of natural ingredients such as cinnabar, bodhi root, green sandalwood, etc. should be careful to reduce contact with water. If accidentally stained with water, please wipe it clean as soon as possible. In addition, as a plaything, it is recommended to wash your hands before touching it to avoid contaminating the jewelry. It is recommended to put it in a lucky bag after taking it off to avoid dust and sunlight from affecting the jewelry.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Our store can display multiple currencies for a better shopping experience. However, the default checkout currency is US Dollars. If you are checking out with another currency, your bank will convert the amount to your currency based on the current foreign exchange rate. You may see the equivalent amount by selecting your currency from the dropdown.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Currently our store is only open to the United States and Mexico, and other countries are still being tested

* Free shipping for all orders over US$20. Otherwise, it costs US$ 6.

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.

✈Worldwide Free Shipping For Orders Over $20✈

Shipping Range

We can ship to the world & Worldwide free shipping for orders over $20 USD.

Delivery Time

· Order Processing: 2-5 Business Days.

· Standard Shipping Time: 7-25 Business Days.

Wrong Shipping Information

· If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.

· Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.

· Contact us at ikerimports@gmail.com.

Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from factory to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.